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Privacy Policy

This Privacy Policy explains how Aviencloud collects, uses, and protects your information when you use the website and services. We respect your privacy and are committed to protecting your personal and commercial data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy serves both to provide information pursuant to the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR). Any legal disputes will be handled under the jurisdiction of Frankfurt am Main, Germany.

Controller

Responsible Data Controller:

Name:
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Email:
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Website:
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Note: Complete controller information is available on our Imprint page as required by German law.

What Information We Collect

Information You Provide

  • Contact Forms: When you contact us, we collect your name, email address, and any message content you provide
  • Artist Submissions: If you submit music or artwork, we collect your artist name/pseudonym, email, uploaded files, project details, and any agreements you provide
  • Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address and subscription preferences
  • Business Communications: Contact information and content related to licensing agreements, collaboration discussions, and business partnerships

Information Automatically Collected

  • Website Usage: Pages visited, time spent on site, click paths, and how you interact with our content
  • Technical Information: IP address (anonymized), browser type and version, device type, operating system, and language settings
  • Server Logs: Basic access logs for security and performance monitoring (automatically deleted after 30 days)
  • Performance Data: Information about the website loading times, error messages, and technical issues

How We Use Your Information

We process your information for the following purposes:

  • Communication & Support: Respond to your inquiries, provide customer support, and manage our relationship with you
  • Content Curation & Publishing: Review artist submissions, manage licensing agreements, and feature approved content on our YouTube channel
  • Website Operation: Ensure the website functionality, security, and performance optimization
  • Legal Compliance: Meet legal obligations, prevent fraud, and protect our rights and the rights of others
  • Business Operations: Manage contracts, process payments (YouTube monetization), and conduct business activities
  • Marketing Communications: Send newsletters and updates about new releases, features, and channel developments (with your consent)
  • Website Analytics: Improve user experience and website functionality through analytics data

How We Share Your Information

We do not sell your personal nor commercial information. We only collect analytics data to improve the website functionality and user experience. We may share your information only in these specific circumstances:

  • Service Providers: With trusted third-party providers who help operate the website and services (hosting providers, email services)
  • YouTube Platform: Artist names and track information for content published on the YouTube channel (with your consent)
  • Legal Requirements: When required by law, court order, or to protect legal rights, safety, and security
  • Business Partners: With artists and collaborators for content licensing and partnership purposes
  • Professional Advisors: With lawyers, accountants, and other professional advisors for business and legal purposes

All service providers are required to protect your data and use it only for specified purposes under appropriate data processing agreements.

International Data Transfers

Some of our services may transfer data outside the European Union (EU) or European Economic Area (EEA).
When this occurs, we ensure appropriate safeguards:

You can obtain more information about international transfers and adequacy decisions at: EU Commission International Data Protection

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption: All data transmission is protected with SSL/TLS encryption (HTTPS)
  • Secure Hosting: The website is hosted with reputable German providers complying with European data protection standards
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Updates: Security updates and monitoring of systems and services
  • Data Processing Agreements: All service providers must sign appropriate data protection agreements
  • Backup Security: Secure backup procedures with appropriate access controls

While we strive to protect your data using industry-standard measures, no internet transmission is 100% secure. We encourage you to take precautions when sharing personal information online.

Data Retention

Information is retained only as long as necessary for the purposes outlined in this policy:

  • Newsletter Subscriptions: Until you unsubscribe or request deletion
  • YouTube Content Data: As long as content remains published or as required for ongoing partnerships
  • Google Analytics Data: Stored for a maximum of 26 months, then automatically deleted by Google

After retention periods expire, data is securely deleted or anonymized unless longer retention is required by law.

Cookies and Tracking

Cookies are used for the website functionality and analytics:

  • Essential Cookies: Required for basic website functionality, security, and user preferences
  • Session Cookies: Temporary cookies that expire when you close your browser
  • Security Cookies: To prevent spam, abuse, and unauthorized access
  • Google Analytics Cookies: Google Analytics 4 uses cookies to collect anonymized website usage data and visitor insights to improve the website (see Google Analytics section for full details)

You can control cookies through your browser settings, but disabling essential cookies may affect the website functionality.

Third-Party Services

Website Hosting

Google Analytics

We use Google Analytics 4 (free version) to analyze website usage and improve user experience.

    Google Analytics 4: Website usage statistics and visitor insights
    Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    Legal Basis: Legitimate Interests (Article 6 (1) (f) GDPR)
    Website: https://analytics.google.com
    Privacy Policy: https://policies.google.com/privacy
    Basis for third-country transfers: EEA – Data Privacy Framework (DPF)
    Opt-Out: Browser Add-on, Ad Settings

Google Analytics collects anonymized data about your website usage to help understand visitor behavior and improve the website functionality. No personal identification information is collected.

YouTube Integration

Information displayed about videos from the Aviencloud YouTube channel features artist content on the channel. When you interact with YouTube-related content on the website, the following applies:

    YouTube Videos: Video contents
    Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    Legal Basis: Consent (Article 6 (1) (a) GDPR)
    Website: https://www.youtube.com
    Privacy Policy: https://policies.google.com/privacy
    Basis for third-country transfers: EEA – Data Privacy Framework (DPF)
    Opt-Out: Opt-Out-Plugin, Ad Settings

When you click on a video link, you'll be redirected to YouTube, where Google's privacy policy applies. No data is shared with Google/YouTube unless you choose to visit their platform.

Other Services

  • Email Services: For contact forms and business communications
  • Cloud Storage: For secure file storage and content management

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

  • Right of Access (Art. 15 GDPR): Request information about what personal data we have about you
  • Right to Rectification (Art. 16 GDPR): Ask us to correct any inaccurate information
  • Right to Erasure (Art. 17 GDPR): Request deletion of your personal data ("right to be forgotten")
  • Right to Restriction (Art. 18 GDPR): Request limitation of processing of your data
  • Right to Data Portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format
  • Right to Object (Art. 21 GDPR): Object to certain processing of your data, especially for marketing purposes
  • Right to Withdraw Consent: Unsubscribe from newsletters or withdraw other consents at any time
  • Right to Lodge a Complaint: Contact the supervisory authority if you believe your rights have been violated

How to Exercise Your Rights:

  • Email us at Loading... with "Privacy Request" in the subject line
  • We may need to verify your identity before processing certain requests

Contact

If you have any questions about this Privacy Policy, your personal data, or our privacy practices, please contact us:

Email: Loading...

Subject Line: "Privacy Inquiry" or "Privacy Request"

For detailed contact information and legal details, please see our Imprint page.

Last Updated: September 30, 2025